General Position Summary
The Admissions Liaison responsibilities include meeting with patients and families to provide an introduction to Willamette Vital Health (WVH) programs, along with assisting patients and families to complete admission paperwork. Assist with admission coordination items such as scheduling transport and equipment delivery. Working cohesively with the admissions staff and interdisciplinary teams is required as well as developing and maintaining relationships with potential referral sources, and acting as a liaison between referral sources, patients, families, and WVH.
This position requires in-office and field work, Tuesday thru Saturday, 9:00 am to 6:00 pm.
Essential Functions/Major Responsibilities
- Provides WVH program explanations to families and potential patients, where they call home or location of their choice.
- Assists patients and families to complete admissions paperwork.
- Request and document referral information to facilitate timely nursing assessments.
- Develops and maintains relationships with potential referral sources.
- Acts as the liaison between referral sources, patients, families, and WVH staff. Requires excellent communication and the ability to retain good working relationships.
- Works to constantly improve customer service to referral sources, patients, and families.
- Tracks and compiles requested data in a timely and accurate manner.
- Communicates the agency’s vision and actively works to accomplish agency vision, mission, and goals.
- Actively promotes WVH to patients/families, partnering agencies, and referral sources.
- May participate in Performance Improvement Projects and other workgroups as needed.
- Participates in or serves as facilitator of committees or meetings as assigned.
- Communicates in an effective, accurate, and respectful manner using succinct, accurate and effective oral and written communications.
- Participates in staff meetings, in services and committee meetings as assigned.
- Creates and maintains an environment where diversity is encouraged and honored.
- Maintains high standards of professional practice.
- Maintains knowledge base to ensure the provision of excellent care and to serve as resource to staff.
- Demonstrates respect and caring and maintains patient and staff confidentiality at all times.
- Effectively uses resources - time, people, and supplies.
- Demonstrates initiative, takes on projects willingly, acts on opportunities to improve and contributes new ideas.
- Demonstrates exemplary teamwork through cooperation, adaptability, flexibility, communication, dependability, and support of team goals.
- Demonstrates continued professional growth and development through participating in education programs and review of current health literature.
- Participates in orientation of other team members as needed.
- Performs other duties as assigned by management.
Specific Job Skills
- Strong interpersonal skills with expertise in customer service principles.
- Knowledge of hospice concept and practice.
- Knowledge of community resources.
- Ability to function in high stress situations and manage multiple priorities while maintaining a positive, professional manner and outlook.
- Strong written and verbal communication skills.
- Strong data entry skills.
- Ability to understand and follow complex verbal and written instructions in English.
- Ability to travel to patients and families in the WVH service area, meeting them in their home or location of choice.
- Communicates effectively in English both orally and in writing.
- Ability to continuously sit and work in front of a computer terminal and on the telephone.
- Ability to make frequent repetitive motions involving hands/wrists involved in writing, keyboarding, and using the computer mouse.
Education/Required Experience
- High School Diploma - BS/BA preferred.
- Experience with emotional and stressful situations is required.
- Customer service experience.
- Previous hospice experience and knowledge of hospice concept and practice.
- Computer literacy and experience with electronic medical record (EMR) keeping systems.
Certification/Licensure
- Must have valid Oregon driver’s license, dependable transportation, and proof of current automobile insurance.
- Must be vaccinated for COVID 19.
Job Conditions
- Office, patient home, hospital or other facility and automobile settings.
- Condition of patient home varies. Can involve climbing stairs, cluttered, unclean, and small confined space at times.
- Use of personal automobile required. Poor driving conditions during inclement weather.
- Physical requirements: Patient lifting, repositioning, etc. Ability to lift fifty (50) pounds unassisted.
Our Commitment to Our Staff working 30+ hours per week:
- Excellent Health and Life benefits
- 401k Plan
- Competitive salary
- Paid Time Off
- Mileage Reimbursement
- Comprehensive, 4–6-week orientation
- A challenging and rewarding career with autonomy and flexibility.
- Ongoing education and support
Thank you for your interest in joining the team at Willamette Vital Health. We are a community owned, not-for-profit organization providing innovative, personalized, and compassionate care to patients and families facing serious illness. Our mission to serve those who are facing end of life and grief is driven by our core values of service, excellence, integrity, community, and sustainability.
Willamette Vital Health, previously Willamette Valley Hospice, is an Equal Opportunity Employer dedicated to providing a diverse, equitable and inclusive work environment. We do not discriminate based on race, color, national origin, physical characteristics, age, religion, creed, gender, gender expression, sexual orientation, marital status, mental or physical disability, victim of bias or violence, or veteran status. All qualified candidates legally able to work in the United States are encouraged to apply.
