Patient Services Specialist (PSS)

Patient Services Specialist (PSS)

A Patient Services Specialist provides specialized administrative support for clinical staff members and managers, helping to facilitate our work with patients and their families. This position regularly communicates with doctors, managers, and staff to clarify, coordinate, and obtain information needed for effective patient care. As a member of our Patient Services team, the PSS assures all patient and related medical documents are properly completed and all required information is entered in the electronic medical record (EMR).

We are looking for a caring, compassionate, and upbeat individual who can work full-time in our fast paced, front office, Tuesday thru Saturday, 8:30 am to 5:30 pm (Tues-Fri) and 8:00 am to 5:00pm (Sat).


  • Answers multi-line telephone calls and communicates messages accurately and timely.
  • Receives and greets customers in front office, directing them to sign in on visitor log, issues visitor badge, and directs to appropriate personnel.
  • Generates, tracks and prepares required information for IDG, distributing and posting agendas on the agency’s intranet, communicates with clinical managers and medical staff regarding any inaccuracies and/or anomalies.
  • Arranges and coordinates transportation for patients as requested by clinical staff.
  • Communicates pertinent patient updates to equipment company and arranges pick up of equipment, when appropriate.
  • Tracks the progress and completion of required documentation for admissions, transfers, and discharges of patients, including forwarding required documents to physicians and medical facilities according to policy and Medicare rules.
  • Processes patient deaths, notifying physicians and medical examiner as required according to state law.
  • Monitors, distributes, and tracks clinical documentation (ie: physician orders, plans of care, etc), ensuring required signatures are obtained from both internal and external physicians. Ensures signed documentation is uploaded into EMR.
  • Communicates referral information to vendors, sends payment responsibility forms and physician orders as needed, and tracks to ensure results or notes are obtained afterward.
  • Arranges and tracks pending laboratory tests, forwards results to staff, and ensures final results are obtained if indicated.
  • Communicates throughout the day with clinical staff and managers regarding moves, respites, hospitalizations, discharges, deaths and any other clinical concerns/issues.


  • Knowledgeable about and supportive of the hospice philosophy.
  • Ability to function in high stress situations and manage multiple priorities well.
  • Strong written and verbal communication skills.
  • Demonstrated ability to hold matters in confidence.
  • Detail oriented with excellent organizational skills.
  • Self-motivated and able to work with minimal supervision.
  • Ability to answer multi-line telephone in a consistently professional and timely manner.
  • High School diploma or GED required.

  • Health Information Management or Medical Office Management education preferred.
  • Formal training and/or work experience in a health care setting required.
  • Knowledge of basic HIPAA rules required.
  • Knowledge of medical terminology required.
  • Two years of experience in various aspects of medical office practices preferred.
  • Strong technical skills and experience with electronic medical record (EMR) system. Computer literacy required.
  • Typing, filing, multi-line telephone, data entry, report processing and facsimile transmission skills required.
  • Education and/or training may be substituted for some of the required experience.
  • Must have current Oregon driver’s license, dependable transportation, and proof of current automobile insurance.

Our Commitment to Our Staff

  • A challenging and rewarding career with autonomy, flexibility, and the ability to manage your own schedule throughout your workday
  • Competitive salary and benefits – includes employee health & dental insurance 100% paid by employer
  • Comprehensive training and orientation
  • Ongoing education and support
  • Tuition reimbursement program available

To Apply

Complete and submit a Willamette Valley Hospice application, found here. As a first step, resumes can be submitted to Interviews will be scheduled concurrent with posting.

Application is available at

Thank you for your interest in joining the team at Willamette Valley Hospice. We provide rewarding careers for passionate, caring, and experienced employees. Together, we work toward our shared mission to “providing innovative, personalized, and compassionate care to patients and families facing serious illness.” We believe that everyone facing serious illness, death, and grief deserves access to the best personalized and compassionate care available, and the team at Willamette Valley Hospice strives to provide such care.

Willamette Valley Hospice is an Equal Opportunity Employer. All eligible candidates who are legally able to work in US are encouraged to apply.