Patient Services Manager

Patient Services Manager

The Patient Services Manager is responsible for coordinating and managing a wide variety of administrative activities that support the agency and patients, managing Patient Services staff, and the maintenance of the clinical record. They are responsible for coordinating and managing the day-to-day support functions of Patient Services staff and communications between the public and field staff to ensure high quality patient care.


  • Daily management of Patient Services staff. May supervise temporary staff or volunteers.
  • Organizes, implements, manages, and coordinates the administrative support services of the agency.
  • Ensures that patients, visitors, and staff are greeted and provided complete and meaningful information as well as being treated in an open, empathetic, supportive, and responsive manner.
  • Provides supportive functions to clinical staff with admissions, transfers, conferences, communications, deaths, and discharges of patients.
  • Coordinates the compilation, data entry, and timely, accurate maintenance of the medical record to meet agency, state, federal and CMS requirements.
  • Ensures that clinical record documentation complies with agency policy and state and federal regulations.
  • Develops and implements of patient services policies and ensures department conformance to agency policies.
  • Manages and ensures the Referral/Intake process.
  • Directs Patient Services/Intake staff in the prompt entry of new referrals into the agency’s EMR, including identifying and obtaining needed patient information to complete referral entry.
  • Serves as resource person around interpretation of the hospice Medicare benefit to the support staff, the medical community, and payers.
  • Creates a work environment that reflects a positive atmosphere, promotes
  • employee satisfaction and competence, and displays strong evidence of teamwork that promotes quality outcomes and satisfied customers.
  • Operates somewhat complex equipment, often requiring education/training, including computer hardware/software, electronic medical record systems, and complex communication equipment such as a multi-line telephone systems.
  • Routinely integrates continuous quality improvement principles into department practices.


  • Strong leadership capabilities including managing, coaching, training and mentoring a diverse staff.
  • Knowledge of hospice and palliative care concepts important.
  • Proficient with electronic medical record keeping systems.
  • Computer literacy, including demonstratable software proficiency in Microsoft Office, spreadsheets, word processing, and data bases.
  • Understanding of Medicare and third-party reimbursement.
  • Knowledgeable on Medicare Conditions of Participation and CHAPS standards.
  • Knowledgeable on all HIPAA and related regulations regarding the release and protection of protected health information.
  • Two years of supervisory or management experience, preferably in a hospice or health care setting.
  • One year health information technology program, health services management program, or related field required.
  • Associate’s degree or Bachelor’s degree from a health information technology program, health services management program, or related field preferred. High school diploma or equivalent is required.
  • Formal training in medical terminology required.
  • Registered Health Information Technician certification (RHIT) or Registered Health Information Certification Administrator certification (RHIA) preferred.
  • Must have current Oregon driver’s license, dependable transportation, and proof of current automobile insurance.

Our Commitment to Our Staff

  • A challenging and rewarding career with autonomy, flexibility, and the ability to manage your own schedule throughout your workday
  • Competitive salary and benefits – includes employee health & dental insurance 100% paid by employer
  • Comprehensive training and orientation
  • Ongoing education and support
  • Tuition reimbursement program available

To Apply

Complete and submit a Willamette Valley Hospice application, found here. As a first step, resumes can be submitted to Interviews will be scheduled concurrent with posting.

Application is available at

Thank you for your interest in joining the team at Willamette Valley Hospice. We provide rewarding careers for passionate, caring, and experienced employees. Together, we work toward our shared mission to “providing innovative, personalized, and compassionate care to patients and families facing serious illness.” We believe that everyone facing serious illness, death, and grief deserves access to the best personalized and compassionate care available, and the team at Willamette Valley Hospice strives to provide such care.

Willamette Valley Hospice is an Equal Opportunity Employer. All eligible candidates who are legally able to work in US are encouraged to apply.