Collection Specialist

Full Time

Willamette Vital Health, your local nonprofit that helps families through one of the most difficult times in life — losing a loved one — is searching for a skilled Collection Specialist.

Work in a Team Environment

Full-Time hours - 40 hours

Paid Time Off

401k plan with matching contributions

The Role:

Our Collections Specialist provides collections and billing support for all commercial billing functions of the organization. This requires experience dealing with claims resolution, disputes with insurance providers, and other methods of resolving claims successfully. In addition, the position also includes the duties of supporting the Commercial Biller as requested.

Who You Are:

Your Impact. Your knowledge, experience, and attention to detail will ensure accurate and timely billing that supports Willamette Vital Health's financial health.


  • Minimum of two years’ experience with commercial medical billing and collections for a healthcare organization.
  • Knowledge of insurance processes and billing.
  • Hands-on experience with electronic medical record systems is preferred.
  • Must be proficient with computers and Microsoft Office.
  • Working knowledge of EXCEL and ability to create/edit spreadsheets are important to success.
  • Experience with accounts payable processing is helpful.
  • Experience with ADP Payroll or payroll processing is helpful.
  • Experience with bookkeeping is helpful.
  • Exceptional verbal and written communication skills
  • Excellent attention to detail and ability to multi-task
  • Ability to work with minimal supervision, independently, and in a small collaborative team setting.
  • Strong organizational skills with the ability to prioritize and meet deadlines.
  • Ability to identify, research, and resolve commercial credit balances and missing payments.
  • High school diploma or equivalent required. Associate of Arts degree or equivalent preferred.


  • Manage and engage in collections activities for aged A/R balances from commercial and Medicaid insurance providers as well as individuals as necessary.
  • Maintain and adapt collections tools used for identification of past due claims and their status.
  • Handle collection calls and follow-up billing issues with commercial accounts in a professional manner.
  • Maintain strict confidentiality of accounting and billing information.
  • Identify priorities and problems with collections functions and alerts supervisor.
  • Identify and recommend changes which result in effective use of resources and cost containment.
  • Assist and, when necessary, perform timely commercial billing functions for the agency.
  • Address, investigate and resolve any issues related to billing as requested.
  • Perform front end activities for Medicare Hospice Billing such as NOE’s, CTI’s and responding to error notices as requested.
  • Communicate in an effective, accurate and respectful manner.
  • Effectively use resources and time management.
  • Demonstrated ability to work on a team and shows initiative, flexibility, and self-motivation.
  • Assist in varied accounting tasks, as assigned.

Who We Are:

It’s not our organization itself that delivers deeply impactful work. It's our people. We’re an empathetic, resilient, diverse and passionate group of people working together to create the best care possible for those facing serious illness and grief. We believe personalized care and grief support should be available to all who need it, so we provide our services regardless of ability to pay.

Powerful Purpose. Purpose is at the heart of our care provider experience. At Willamette Vital Health, everyone is united by the mission to provide people facing serious illness, death, and grief with access to the best personalized and compassionate care.

Galvanizing Resilience. Willamette Vital Health provides vital care during families’ toughest times. This provides many opportunities for personal and professional growth.

Excellence with Integrity. Willamette Vital Health and our team of nurses and caring staff are committed to trust, ethics, quality, accountability and expertise. This is how we deliver the best compassionate care.

Better Together. The Willamette Vital Health team works together to maximize the care we provide and support one another.

Why Willamette Vital Health:

You’re offered…

  • A challenging and rewarding career with flexibility in your schedule
  • Competitive wage, Health Benefits, and Paid Time Off
  • EAP (Employee Assistance Program) that includes short term counseling
  • 401-k plan with matching dollars
  • Comprehensive and collaborative training and orientation
  • Option to purchase several programs at low cost: critical illness/accident insurance, voluntary life insurance, ID/Legal Shield, FIGO pet insurance

Thank you for your interest in joining the team at Willamette Vital Health. We provide rewarding careers for passionate, caring, and experienced employees. We believe that everyone facing serious illness, death, and grief deserves access to the best personalized and compassionate care available, and the team at Willamette Vital Health strives to provide such care.

Willamette Vital Health is an Equal Opportunity Employer dedicated to providing a diverse, equitable and inclusive work environment. We do not discriminate on the basis of race, color, national origin, physical characteristics, age, religion, creed, gender, gender expression, sexual orientation, marital status, mental or physical disability, or veteran status. All qualified candidates legally able to work in the United States are encouraged to apply.

Apply Below

Max file size 10MB.
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.