IT Administrator


As an IT Administrator, you will maintain and support our organization’s networks, system hardware, software, and telecommunications devices and applications. The IT Administrator coordinates and collaborates with the Operations Team and Agency Leadership to support system operations within the agency, including resource needs, allocation, and budgeting. The successful candidate will be able to lead efforts in evaluating, developing, and enhancing computer and communication systems and ensure security compliance to state and federal laws. This position also provides IT support to agency users.

The IT Administrator position is a full-time, hourly paid, non-exempt position.

Duties

  • Functions as the systems administrator for the agency including acquisition, setup, maintenance, problem solving, and updating of the system and peripheral devices.
  • Responsible for day-to-day operations of all IT devices systems and interfaces, serving as internal computer expert and resource to staff, repairing and maintaining computers, printers and peripherals including phones and tablets.
  • Identifies, analyzes, and resolves hardware and software problems determining causes and initiates corrective action.
  • Oversees computer applications, interfaces, and operating systems to ensure proper use, aligning computer and voice system technology to support the organization’s mission.
  • Serves as liaison with the Electronic Medical Record (EMR), billing, and other software and service vendors.
  • Performs EMR support including reporting functionality and database administration.
  • Develops, maintains, and monitors information system procedures and policies.
  • Ensures maintenance and backup procedures for computer systems is scheduled and performed as industry best practices determine.
  • Develops and maintains clear and concise written documentation for systems and IT procedures.
  • Ensures processes are in place for communicating relevant information throughout the organization in a timely manner.
  • Assists in development of disaster recovery program for systems and facilities.
  • Ensures that the security program provides the necessary safeguards that meet all corporate and government regulatory requirements.
  • Ensures system and data backup, restore, and recovery procedures are in place and audits for compliance.
  • Assists with education to assist staff in developing their skills and use of resources.
  • Assists team with facility and infrastructure issue management.
  • May assign work to and/or have limited supervisory over-sight of the work of IT Technician and/or Volunteers.

Requirements

  • Degree in technical discipline such as computer science, information services or related field is preferred.
  • Two years of experience with technical support of information systems, software applications, PC repair, and support to users required.
  • Experience in network administration, including server and endpoint troubleshooting and problem resolution required.
  • Experience with Microsoft 365 suite of applications required.
  • Experience with Cisco severs, EMRs, and Accounting Systems preferred.
  • Network Administrator or equivalent certification preferred.
  • Must have current Oregon driver’s license.
  • Strong interpersonal skills.
  • Demonstrates respect for differing technical abilities.
  • Ability to function in high stress situations and manage multiple priorities.
  • Demonstrates strong communication skills, communicating effectively, both orally and in writing, technical information with a wide variety of individuals and groups.

Our Commitment to Our Staff

  • A challenging and rewarding career
  • Competitive salary and benefits – includes employee health & dental insurance 100% paid by employer
  • Comprehensive training and orientation
  • Ongoing education and support

To Apply

Please submit a resume to Careers@wvh.org. Interviews will be scheduled concurrent with posting.

Thank you for your interest in joining the team at Willamette Valley Hospice. We provide rewarding careers for passionate, caring, and experienced employees. We believe that everyone facing serious illness, death, and grief deserves access to the best personalized and compassionate care available, and the team at Willamette Valley Hospice strives to provide such care.

Willamette Valley Hospice is an Equal Opportunity Employer. All qualified candidates who are legally able to work in the United States are encouraged to apply.